Privacy Policy

Last updated: August 2026

1. Introduction

Kinderflow ("we", "our", "us") is committed to protecting the privacy and personal information of our users in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you use our creche management platform.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, and creche/centre details when you register.
  • Child Information: Children's names, dates of birth, medical information, allergies, and emergency contacts as entered by authorised users.
  • Attendance Records: Sign-in/sign-out times, digital signatures, and pickup person details.
  • Financial Data: Invoice and payment records related to childcare services.
  • Usage Data: How you interact with our platform, including pages visited and features used.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our creche management services
  • Process attendance records and generate reports
  • Facilitate communication between teachers and parents
  • Generate invoices and track payments
  • Improve our platform and user experience
  • Send important service notifications

4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • SHA-256 hashing for attendance record integrity
  • Secure, access-controlled databases
  • Regular security audits and updates
  • Role-based access control for all users

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only:

  • With your explicit consent
  • To comply with legal obligations
  • With service providers who assist in operating our platform (under strict confidentiality agreements)

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Attendance records are retained for the legally required period. You may request deletion of your data at any time by contacting us.

8. Contact Us

For any privacy-related questions or requests, please contact us at:

Email: info@kinderflow.co.za